Ordering and Payment Questions
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  • When can provide tracking number after payment?

    We’ll arrange your parcels immediately once your payment been confirmed, we need 1-2 days to ship them to our shipper and the tracking numbers could be provided by then. We’ll also constantly focus on the tracking number updates and keep you informed. Our shipper is the most professional in China, he knows which courier is the best to which country, and knows what name the package should use.  
  • Do You Ship Over The Weekend?

    We have a perfect transportation system with kinds of courier services such as HKEMS (Hongkong EMS), China EMS, HKETK, FedEx, DHL, Double Clearance, NLSP, etc.  EMS don't collect parcels over the weekend. The packages can be shipped out normally before 12:00 a.m in Beijing time with most of expresses.
  • How Long Is The Whole Process Of Ordering And Shipping?

    Paid orders are processed and dispatched the same day, the normal delivery time is 7-11 days after payment. We are international source, the shipping can be affected by customs and sometimes shipping company's schedules. If for express other reason which delay delivery of goods, we will promptly track and communicate with you soon.  Your understanding will be highly appreciated. 
  • Do you provide US domestic shipping service?

    Yes, currently our US warehouse is overall open, there are some regular and hot-selling products stocked in there. Products in the US warehouse could be shipped out to you as soon as the payment confirmed and the delivery time is about 2 days also there will be zero risk to you.  Accordingly, our partner in US warehouse will get some service charge, the specific cost is depended on your exact orders, contact us freely at anytime if you want to check the stocks in our US warehouse and you'll get our prompt reply.

Reach Us

Company Name: Sendor Biological Technology Co., Ltd
Contact Person: Mary
Skype:+86 17195088993
Whatsapp:+86 17195088993


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